FAQ & help

A free platform for groups and meetups — in person, online, and hybrid. Instead of scattering sign-ups across three channels, you run a community in one place: a group page, events, waitlist, surveys, a live stream, and numbers.

It works in the browser on a phone and a computer — there is no separate app. More about who we are on About.

Yes. An account, a group, and publishing events need no subscription and no card — and that will stay. We do not take a cut of sign-ups.

Current conditions are in the terms.

No. Pragmatic Meet does not handle payments or ticket sales. Sign-ups on the platform are free — capacity, waitlist, and surveys work without a checkout.

If you collect a fee off-platform (for example at the door), that is between you and attendees; we do not process it.

On infrastructure in the European Union. Details are in the privacy policy.

Your account email does not appear on the public profile. A legal name (when you add one) is visible to the organizer of an event that requires it — not to the whole platform. Cookies are covered by the cookie policy; you change marketing consent in account. The product works without it.

Go to log in or sign up. You can use a magic link from email, email and password, or Continue with LinkedIn.

On first login you only set a public name — that is how others see you on events and in groups. It does not have to be your real name. There is no separate handle field: the profile URL is derived for you and you do not change it later. If terms consent is on, you accept them on the same screen.

You can add or change a password in account. If you forget it — password reset. Email and notifications are in account too.

You switch the interface between Polish and English at any time. Transactional emails go out in the language you used when you signed up for the event.

The group name, event description, and survey stay in the language they were written in — we do not translate them automatically.

In the footer: terms, privacy policy, cookies, and the moderation policy.

A question outside this FAQ — write to us ([email protected]). We reply on business days.

Yes — signing up needs an account so the organizer knows who is coming. You can browse public events and groups without logging in.

A link-only event or group you see when someone sends you the address — they do not appear in the catalog or in search engines. You can still add the date to a calendar without an account, if you can see the event page.

On the group page: with open join you are in immediately; with requests you wait for an administrator to accept. You get an email about the decision.

Signing up for a group event can add you to the community or file a request — whether or not your event seat is confirmed. A rejected membership request does not undo the event sign-up.

You leave with Leave group on the group page.

On the event page click Withdraw from event. The sooner you do it, the sooner the seat can go to the next person on the waitlist (when the organizer has auto-promotion on).

Confirmed attendees get reminders about 7 days, 24 hours, and 4 hours before start. After you withdraw, those emails stop. You leave the waitlist from the event page too.

A queue when seats are gone, or when the organizer takes sign-ups for approval first. You are not on the attendee list yet — the event page shows that you are waiting, not that you have a confirmed seat.

You get an email when the organizer approves you, rejects you, or a seat frees up (FIFO auto-promotion, if it is on). Waitlisted people do not get start reminders.

Public name is what others see on events, in groups, and on your profile card. You set it on first login; later you change it in profile. It does not have to be your real name.

Legal name is for the organizer (a door list, building security). We do not show it on the public profile. You add it in account when an event requires it.

The profile URL (@…) is derived from the public name on first save and you do not edit it later — so profile links stay stable.

Those are organizer settings, not platform defaults. A survey (food, photo consent, and the like) must be filled in before the sign-up is saved.

Some events also require a legal name. You add it in account, then go back to sign up. The organizer can export survey answers — we do not publish them on the event page.

On a published event page open More → Add to calendar and pick an .ics file or Google Calendar.

It works without an account and without signing up — you only need to see the event page. There is no two-way Apple Calendar sync.

When the organizer hits go-live, the event page shows a YouTube player (with chat) or a button to Zoom / Twitch. You do not need to refresh.

On a hybrid (room + stream), stream attendance is counted separately from showing up in the room. YouTube stays on Pragmatic Meet; Zoom and Twitch open an external page after you confirm.

Use Report next to the content, or Report content in the footer. Describe the reason under the moderation policy and tick the good-faith statement.

Every report goes to moderation. You get a receipt and you are told what happened with it (DSA notice-and-action). A guest can leave an email to hear the outcome — without it the report still goes through.

Email notifications — in notification settings.

Your public profile shows groups and events by default. You can turn that off in preferences: public name, bio, and photo stay; activity lists disappear for visitors.

Log in and click Create group. You set a name, description, location (or online), visibility, and membership: open join or requests you approve.

The group can be in the catalog or link-only — out of the listing and out of search indexes. After you save, you are the administrator and founder; you get a public group page. The platform does not pre-moderate new groups.

From the group panel or via Create event. You fill in the draft (title, time, description, place or online, cover) and publish.

Public visibility lands on the site lists; link-only stays out of the catalog and out of search indexes. A group event goes out as the community: members get a message about the new meetup. The next edition you copy from the draft — description, survey, and settings stay.

In the group management panel you approve or reject requests, assign administrator roles, browse the member list, and message the community.

Growth stats are in the same panel. Rejecting a membership request does not change that person’s sign-up for a group event.

In Participation and visibility: a seat limit or none, a waitlist (including waitlist-only), and paused registration. A special guest can still come in over capacity.

You turn on a survey as a gate before RSVP and export the answers; the attendee list downloads as CSV. Separately: require a legal name before sign-up. From the waitlist you approve, reject, or turn on FIFO auto-promotion when a seat frees up.

Automatically: sign-up confirmation, waitlist join, a waitlist decision, reminders 7 days / 24 h / 4 h before start (confirmed people only), and event cancellation.

An announcement to confirmed and waitlisted people you send yourself from the event. After editing a published meetup you can Send or Skip a change email (skip is the default). Waitlisted people do not get start reminders.

You edit a published event from More → Edit event. The public page updates immediately; email to confirmed attendees goes out only if you choose Send on the preview.

To cancel: More → Cancel event. You write the message, you can preview it, then it goes to confirmed and waitlisted people. An event with no sign-ups is better deleted than cancelled.

On the live-manage page: embed YouTube (player and chat on Pragmatic Meet) or point to Zoom / Twitch (the attendee leaves to the external platform).

Preview before start, then one click to go live — attendees see the stream without refreshing. You see who actually joined, including hybrid room-plus-stream. You do not need the link at publish time — it often exists later.

The group and event panels: members, sign-ups, waitlist, attendance, growth.

Separately — visits, CTR, and UTM from your links, so you know which channel works. You copy a tracked link from the event.

Yes — write to us and we will help plan the move so that nobody from your group falls through the cracks.

We do not pull a full Meetup history automatically; we agree the scope (members, upcoming events) before you move anything.